Technology Support, Organized.
AssistITk12 gives school district technology teams a modern way to manage support requests, technology issues, tickets, and technician workflows.
Technology Support Shouldn't Be a Spreadsheet.
Without a dedicated system, technology support tends to fall apart in familiar ways:
AssistITk12 gives your technology team one place to capture, prioritize, assign, and resolve support requests — so nothing falls through the cracks.
Everything Your Team Needs, Built In.
Ticket Management
Create, assign, prioritize, and track technology support requests from submission to resolution.
Technician Workflows
Help technology teams organize assignments and manage workloads across every school site.
Request Tracking
Keep a centralized history of technology issues and resolutions your team can search and reference.
Categories & Priorities
Organize support requests by issue type and priority so nothing urgent gets buried.
Reporting
Understand support activity across your district and identify recurring trends.
District-Friendly
Designed around the workflows of K–12 technology departments, not generic business IT.
From Request to Resolution.
A support request moves through a clear, repeatable process — so your team always knows what's open, who owns it, and what happened.
Designed for the People Supporting Your Schools.
AssistITk12 is built specifically around education technology support — not adapted from generic business help desk software.
Open Source. Built for Your District.
Transparency
See exactly how your help desk software works, end to end.
Flexibility
Adapt ticket workflows, categories, and priorities to fit your district.
Customization
Extend or modify the platform to match how your team actually works.
Integration
Connect AssistITk12 with the systems your district already uses.
Greater Control
Run it on your own infrastructure, with your own data.
Bring Your Technology Support Into One Place.
Set up AssistITk12 for your district, or talk to us about managed hosting.