Documentation

How-To Guides

Step-by-step guides for installing and configuring AssistITk12, TrackITk12, AnalyticsK12, and LicenseHubK12.

Guides

AssistITk12

Product overview

Getting Started (Install & Deploy)

How to install, configure, and deploy AssistITk12, the free help desk and ticketing system for K-12 districts.

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Browser & Device Requirements

Which devices and browsers AssistITk12 supports for staff and students, plus deployment options for IT teams.

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How District Admins Access the System

How district administrators log in to AssistITk12 and what the owner/admin role can do.

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Dashboard & Tickets Walkthrough

A tour of the AssistITk12 login, admin dashboard, and tickets list so your staff know their way around.

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How to Create a New Ticket

Step-by-step instructions for submitting a support ticket in AssistITk12.

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Bulk Import Users & Sites

How to format, download, and upload the users.csv and sites.csv files used to bulk-import users and school sites in AssistITk12.

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Guides

TrackITk12

Product overview

Getting Started (Install & Deploy)

How to install, configure, and deploy TrackITk12, the free device inventory and checkout system for K-12 districts.

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Bulk Upload Reference

Column reference, instructions, and templates for the sites.csv, users.csv, patrons.csv, and devices.csv bulk upload files in TrackITk12.

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Guides

AnalyticsK12

Product overview

Getting Started (Install & Deploy)

How to install, configure, and deploy AnalyticsK12, the free student data analytics platform for K-12 districts.

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Bulk CSV Import Guide

Column reference, formatting rules, and templates for every CSV file AnalyticsK12 accepts in Organization → Bulk Upload.

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Guides

LicenseHubK12

Product overview

Getting Started (Install & Deploy)

How to install, configure, and deploy LicenseHubK12, the free software license management platform for K-12 districts.

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Bulk Import Users & Sites

How to prepare and upload users.csv and sites.csv files to bulk-import or update accounts and schools in LicenseHubK12.

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